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Hillside Software, Inc
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If your question is not listed here, please email it to us
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New Install / First time into the program: Just click on OK. None is needed. |
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Single Agent Copy: Unless you have told Virtual Office you want to use a password, you can just click on OK. If you changed the default setting so it now requires a password, it is your MLS password. |
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Office Copy: It will be your MLS password. |
Hayes Compatible 9600 is the best to use. It will not affect the modem speed, it is just a 'generic type' modem initialization setting.
How do I know what Com Port my modem is on?
Click on the Windows START button, then SETTINGS and then CONTROL PANEL. Find the icon for MODEMS and double click. Next select the Diagnostics Tab. Find the Com Port that has your modem listed next to it. In the example below the com port would be #2. You can then click on Cancel and close up the Control Panel Window.
The manual and Quick Start Guide are included in the software. From the Main Screen, click on Help then either Quick Start Guide or Print Manual. Depending on your version, the manual will either be in Word Format or PDF. If you need a viewer for PDF files, you can go to the START button, then Programs then Virtual Office. There will you will find the icon to install the reader.
The files are also on our web site. Click here to go to the documents page and select the one you want.
What is VO Mail & can I use it?
VO Mail is an email program that is included with Virtual Assistant. It allows you to email clients that you have in your Assistant database. You need it to be able to send the email letter from 'Client Tracker' and it will automatically attach the CLICKME.EXE file containing HTML Reports you create to send to a client. You do not need VO Mail or Assistant to create the HTML reports to email. It just makes the emailing process easier.
Not everyone can use VO Mail, even if they have Assistant. If your ISP (Internet Service Provider) allows you to use third party email software, then you can use VO Mail. Examples of some third party email programs are Netscape, Outlook and Eudora. If you are required to use the ISPs software to create email then you can not use VO Mail.
Do I need Assistant to create HTML reports?
No, you do not need Virtual Assistant.
How do I print more than one Full Print at a time?
If you select "Print Full" on the List View or Full View screen, you get the Full Print for the listing you are sitting on. To print several at one time, Tag the listing you want in List View, exit and reduce the list down. Click on the Reports button, and select "Full Listing" under the Photo Tab on the left side. Any reports you select on the reports screen will print for all the listings currently in your List View.
Our Highly Trained and Motivated Support Staff are always here for you .....
Hillside Software, Inc
Copyright 1999 Hillside Software. All rights reserved.
Revised:
March 15, 2002
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