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  Special Network Instructions


Hillside Software, Inc

info@hillsoft.com

OVERVIEW

This document lists a few special instructions that need to be kept in mind when setting up and running Virtual Office over a network.

INSTALLING

You install the normal Virtual Office Software. It must be set up as an Office Copy (sometimes referred to as a Multi User Copy or Site License Copy).

First install the software on the server.
Set it up as a Site License.
Add all of your agents to the server.
Next install the software on a workstation.
Set it up as a Site License.
In the SETUP / System Setup screen there is an option to direct the program to look in certain directories for both the data and the pictures. Point these directories to the mapped network drive.
Note: Be careful to point to the right place. This is a common mistake. It occurs pending on how the network drive is mapped. Two different setups could be:
  1. The server’s C: drive is mapped as drive V:. You would point to V:\PCPCISW\DATA & V:\PCPICSW\VGA.
  2. The server’s C:\PCPICSW directory is mapped as drive V:. You would point to V:\DATA & V:\VGA.
Once you point to the network drive, all agents installed on the server (done in the steps above) are now available to the workstation.

PRINTERS

When printing across a network, the shared printer name can not have a space in it.

DATA ACCESS

Users will be locked out of the database when it is reindexing or updating. This occurs when either a user selects reindex or the capture buffer is updating the database. When a download occurs, it first writes the data to a temporary file known as the capture buffer. After the download is complete and disconnects, it then updates the database.

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Hillside Software, Inc
Copyright 1999  Hillside Software. All rights reserved.
Revised: October 08, 2001 .